One of the biggest challenges facing businesses today is eCommerce integration. In a recent survey, 88% percent of respondents said that integration concerns will slow down adoption. Failing to integrate systems properly, or at all, will often result in employees spending full days manually moving data between systems.
Instead of dedicating entire teams to reconciling orders between your online sales channels and backend systems, you can instead utilize a series of integrations to connect your existing eCommerce store with several types of software systems. This will allow for bidirectional flow of data, or information between these systems.
If you want your company to efficiently exchange data and communicate with your customers, partners and suppliers, it is critical you maintain a solid eCommerce integration strategy.
What Happens to Companies Without eCommerce Integrations?
In a recent survey of 500 B2B marketers, 54% of those surveyed said that B2B system integration was a significant challenge. Many companies that don’t utilize eCommerce integrations encounter several common problems, such as the following:
Employees are required to duplicate and re-enter orders from the website to the accounting system, reducing efficiency and raising the risk of human error.
Shipping costs cannot be accurately tracked and calculated online in real-time, leading to potential frustration from customers.
Delayed requisition of account and pricing history in the existing ERP system can lead to buyers being presented with inaccurate or incomplete information.
Negotiated pricing must be manually adjusted, costing more time and resources for each order, and leaving the customer unable to see the negotiated price.
Inventory must be manually updated, often leading to the overselling of products if demand is high or company response time doesn’t match sale volume.
Fully integrating your company’s eCommerce platform with other online sales channels and backend systems, will not only protect your data from inevitable human errors, but it will also provide a greater customer experience, leading to client satisfaction. This will improve customer retention through faultless transactions and real-time data recording.
eCommerce Integrations that can Simplify and Modernize your Key Business Processes
Ensuring a smooth experience for business owners and customers alike is the overarching goal of eCommerce integration. Not only is it possible to simplify the experience of purchase and production of your products for your customers, but you can also streamline vital tasks and processes to regulate your operations and track your data seamlessly.
Inventory and order management integrations can provide you with a complete 360-degree view of supply-chain, and can track inventory levels in real-time. By integrating your company’s eCommerce solutions with more efficient inventory and order management integrations, your inventory levels will be continually updated on the webstore for yourself and your customers.
Order management system integrations operate by consolidating the data and analytics from shipping, inventory levels, point-of-sale transactions, and customers’ website shopping carts with a central location of your management software for ease of access to the analytics.
Further, warehouse management software integrations can help to organize and optimize inventory management by improving the way orders are tracked, picked, and prepared for shipping. Integrating this software with your company comes with the benefits of knowing your warehouse is managed efficiently and effectively.
Optimizing the Customer Experience with Integration Solutions
Customers in the age of technology demand 24/7 access to your eCommerce website, order tracking, and various other types of data. Providing this level of support to retain and earn custom can be tricky for businesses that have not integrated their eCommerce platform.
Mobility integration can provide you with the opportunity to synchronize your main types of data using cloud software so that the information is remotely available and ready for anything at any time. Innovative modifications and adaptations to the cloud computing system are ongoing, providing your company with the most cutting-edge opportunities for data management at every level.
Thus, utilizing the cloud platform will provide you with seamless system integration and enhanced mobility.
What is Enterprise Resource Planning and Why You Should Integrate
With e-retail revenues projected to grow to 4.48 trillion US dollars in 2021, is your company ready to handle this kind of demand? If you have not already integrated your eCommerce channels with your ERP system, the answer is probably no.
Enterprise resource planning (ERP) is software that manages an array of business processes and allows users to automate certain back-office operations that are both time-consuming and costly. Your business will be more efficient and effective when managing data such as inventory, customer, shipping tracking, order and item.
With so many recent advancements in technology you have multiple ERP integrations to pick from.
Integrating your company’s eCommerce platform with new backend systems develops synergies, taking information out of your business applications and transferring it to the applications of your business partners (banks, suppliers, customers, logistics providers) and vice versa.
Simplifying your organizational structure with cloud-based software delivers promising results and efficiencies that are increasingly in demand in the supply chain. This will giving your company continual and perpetual growth in today’s omni-channel marketplace.
Not only does our integration framework achieve all of the above, it also prevents integrations from becoming too time consuming and complex. At JASCI, we provide a flexible mapping system that allows you to integrate your systems as you need, whether that be your web store, marketplace, shipping or ERP.
Our software also encrypts data across the entire enterprise and cloud, so your data will never be comprised. If you’re ready to revitalize and revolutionize your eCommerce integration, contact us today.