© Copyright 2019 JASCI LLC., All Rights Reserved

 

JASCI Software, 44 Executive Blvd., Elmsford, NY 10523

 

info@jascicloud.com

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Professional Services

Professional Services

On-Time & On-Budget

When you invest in a software solution, you want to gain value from it as quickly as possible. That means getting the solution up and running in live production — On-time & On-budet! Our implementation teams & implementation partners, help you achieve the business value you expect by fully supporting your new system implementation or add-on modules. We help you plan your project, assess business rules, and configure the solution — including integrations to and from complementary IT systems — and then help you test, deploy, and support it for long-term business value.


We use a proven, structured approach to implementing your solutions, supported by industry experienced consultants, strong project management, and recommended best practices to drive project success. Our implementation services scale to meet your specific needs — whether that’s a simple add-on module, a new system, or a full global deployment.


Our agile implementation methodology combines innovative technology, deep domain knowledge, and nearly 25 years of experience working with customers across industries to streamline your deployment.


At the heart of JASCI, are our "Smart Wizards", which are industry configuration building blocks, designed to jumpstart your deployment with working our software.  Our professional consultants and business partners help guide you to smart decisions early in the processm, which will provide the true value of your project sooner.

Implementation Team

Our team and partners, bring in-depth experience to your project. They provide in-depth industry knowledge on how to test, deploy, and execute on implementations and projects. Responsible for keeping key stakeholders updated on progress, issues and costs and they manage the overall project schedule and all project related activities.

Cloud Readiness Program

Our Cloud Readiness Service helps you prepare for your installation by conducting a reveiw and validation of your current network, wireless infrastructure, mobile devices, workstations, printers and any third-party interfaces.  This up-front planning can help keep your migration to the cloud on time and on budget.

Software Support Programs

We know how important customer support is to your business. That's why we're committed to answering your questions and resolving your issues fast and effectively.  Support is provided through several different options:

Bronze Support provides online case submissions with business-hour support. It provides call-back responses to your issues and cases, based on your local time zone.

 

Bronze Support includes:

  • On-line support through JASCI Customer Access Portal

  • Online case responses are prioritized by severity

  • Hours of support: 8:30 AM to 6:00 PM in your local time zone Monday through Friday, excluding published holidays

  • Early notification of new releases

Silver Support provides a number of best-in-class services and benefits designed to ensure your company's success with extended hours of support for your installation.

 

Silver Support includes:

  • For high severity issues, Gold support services are available 24 hours a day, 7 days a week.

  • Toll-free Technical Centre

  • Call routing by Product Area

  • Online case responses are prioritized by severity

  • Weekend coverage

  • Early notification of new releases

Our highest level of premium customer support provides Customers with dedicated technical support representative..

 

Total Support includes:

  • Available 24 hours a day, 7 days a week.

  • Dedicated Technical Support Team

  • Toll-free Technical Centre

  • 24x7 telephone support worldwide

  • Online case responses are prioritized by severity

  • Weekend coverage