Returns & RMA
Process returns efficiently with mobile scanning by tracking number or RMA. Instantly validate return eligibility, auto-populate order details, and seamlessly integrate with returns workflows.
Key Capabilities
Intelligent return identification with flexible input methods and automatic validation
Dual Lookup Methods
Scan or enter either a tracking number or RMA number. The system checks both methods automatically to find the matching return.
Smart Tracking Validation
Intelligent tracking number parsing—automatically trims to rightmost 22 characters if initial lookup fails, catching varied barcode formats.
Work Assignment Control
Validates work status and assignment. Prevents conflicts when work is already assigned to another team member.
Instant Data Population
Automatically populates work control number, order ID, LPN, ASN, and priority codes into shared data for downstream processing.
Real-Time Status Updates
Updates work headers with WORKING status, team member assignment, timestamps, and activity task tracking.
Multi-Language Support
Full internationalization with language translation based on team member preferences. Switch languages on-the-fly.
How It Works
Smart lookup process validates returns in six steps
Scan Input
Team member scans tracking number or RMA barcode on mobile device.
Check RMA First
System queries work type headers by order ID. If valid work type match found, proceed.
Check Tracking
If no RMA match, query work type shipments by tracking number. Link to work control number.
Smart Trim
If tracking not found, retry with rightmost 22 characters to handle extended barcodes.
Validate Assignment
Check if work is OPEN or already assigned to this team member. Block if assigned elsewhere.
Update & Continue
Populate shared data with order details, update work status to WORKING, proceed to next task.
Work Status Handling
Intelligent status validation prevents conflicts and ensures proper assignment
OPEN
Work is available. Team member can claim and process the return.
WORKING (Same User)
Already assigned to current team member. Can continue processing.
WORKING (Other User)
Assigned to different team member. Cannot claim.
Invalid Work Type
Record found but work type not valid for returns processing.
Auto-Populated Data
Once a valid return is identified, the system automatically populates all relevant data into the shared data area for downstream processing tasks.
Work Header Updates
The system also updates the work type header record to reflect current assignment:
Common Use Cases
Flexible returns processing for any industry
E-Commerce Returns
Process high-volume consumer returns by scanning carrier tracking numbers. Match to original orders instantly.
B2B RMA Processing
Handle wholesale returns using RMA numbers. Validate authorization and route to appropriate grading workflow.
Multi-Carrier Support
Works with any carrier tracking format. Smart trim handles UPS, FedEx, USPS, and regional carriers.
Returns Receiving Dock
Equip receiving team with mobile devices for immediate return identification as packages arrive.
Built on SmartTask
This return lookup is a Smart Task Execution (STE) component designed to work within JASCI's workflow orchestration engine. Chain it with other tasks for complete returns processing.
Typical Returns Workflow
Streamline Your Returns Processing
See how mobile returns scanning accelerates your reverse logistics operations.